15 June 2015
2PAY is committed to respecting the privacy of your personal
personal information that we collect through our website. You may
contact us with any queries you may have in respect of this Privacy
Policy or your personal information by contacting 2PAY via our contact page.
Please allow upto 30 days for this request to be processed.
Personal information is important to 2PAY
- 2PAY is committed to safeguarding personal privacy. It
recognises that individuals have a right to control how their
personal information is collected and used. Providing personal
information is an act of trust and it is taken seriously. Unless
given consent to do otherwise, 2PAY will only collect and use
personal information as set out below.
information' which means information which identifies you as an
individual or from which your identity can be reasonably
ascertained. Your name, home address, home telephone number, mobile
telephone number, email address and workplace contact details are
examples of personal information. Personal information also
includes information we may collect about your individual
purchasing practices and preferences.
with respect to personal information to reflect world best practice
on privacy policies. These principles meet and exceed the
requirements of the Australian privacy legislation.
may also be specific and additional privacy and consent provisions
that apply to certain sections of the website. Because those
specific and additional provisions also relate to your privacy
protection, we recommend that you review them wherever they appear.
In the event of any inconsistency between the provisions of this
the specific and additional provisions will prevail.
Collecting Personal Information
- 2PAY will not collect or monitor any personal
information about an individual without their consent. The only
personal information collected is what has been provided
- When a product is purchased through this website or through
marketing / promotional activities (eg via this website, in a
store, over the telephone etc.), personal information may be
requested (such as full name, phone, email and address) in order to
provide product information, marketing materials, provide
newsletters, electronic newsletters (e-newsletters), provide new
release / launch information, and advise of other 2PAY
products, competitions or events, which may be of interest. No one
is obligated to provide personal information. However, failure to
do so may result in 2PAY being unable to provide you with
upcoming promotion, event or product information and/or provide
certain services including accepting competition entries, sales of
products and after sales services.
- In common with many commercial websites we may also collect
information which tells us about visitors to our website. For
example, we may collect information about the date, time and
duration of visits and which pages of the website are most commonly
accessed. This information is generally not linked to the identity
of visitors, except where the website is accessed via links in an
email we have sent.
Passive Information Collection
- As you navigate through this website, certain anonymous
information can be passively collected (that is, gathered without
your actively providing the information) using various
technologies, such as cookies, Internet tags or web beacons, and
navigational data collection (log files, server logs, clickstream).
Your Internet browser automatically transmits to this site some of
this anonymous information, such as the URL of the Web site you
just came from and the Internet Protocol (IP) address and the
browser version your computer is currently using. This site may
also collect anonymous information from your computer through
cookies and Internet tags or web beacons. You may set your browser
altogether, but certain features of this site might not work
without cookies and this may limit the services provided by our
- This website may use and combine such passively collected
anonymous information to provide better service to site visitors,
customise the site based on your preferences, compile and analyse
statistics and trends, and otherwise administer and improve the
site for your use. Such information is not combined with personally
identifiable information collected elsewhere on the site unless you
- "Cookies" are pieces of information that a website
transfers to a computer's hard disk for record keeping purposes.
Most web browsers are set to accept cookies. 2PAY may use
cookies to make use of the website and services as convenient as
possible. Cookies do not themselves personally identify users,
although they do identify a user's browser. Cookies allow 2PAY
to monitor the items an individual may want to access as they move
through the site, and records how many people are using the
different parts of the site.
- "Session" cookies are temporary bits of information that
are used to improve navigation, block visitors from providing
information where inappropriate (the website "remembers" previous
entries of age or country of origin that were outside the specified
parameters and blocks subsequent changes), and collect aggregate
statistical information on the website. They are erased once you
exit your Web browser or otherwise turn off your computer.
- "Persistent" cookies are more permanent bits of information
that are placed on the hard drive of your computer and stay there
unless you delete the cookie. Persistent cookies store information
on your computer for a number of purposes, such as retrieving
certain information you have previously provided (such as
passwords), helping to determine what areas of the website visitors
find most valuable, and customising the Web site based on your
preferences on an ongoing basis. Persistent cookies placed by this
website on your computer may hold personally identifiable
information, but only if you have registered or have otherwise
consented to the retention of personally identifiable information
you have provided at the site. Otherwise, our website's server only
knows that an unidentified visitor with your cookie has returned to
- You can set your browser to accept all cookies, to reject
all cookies, or to notify you whenever a cookie is offered so that
you can decide each time whether to accept it. To learn more about
cookies and how to specify your preferences, please search for
"cookie" in the "Help" portion of your browser.
- A site may use Internet Protocol (IP) addresses. An IP
address is a number assigned to your computer by your Internet
service provider so you can access the Internet and is generally
considered to be non-personally identifiable information, because
in most cases an IP address is dynamic (changing each time you
connect to the Internet), rather than static (unique to a
particular user's computer). The IP address can be used to diagnose
problems with a server, report aggregate information, determine the
fastest route for your computer to use in connecting to a site, and
administer and improve the site.
- "Internet tags" (also known as single-pixel GIFs, clear
GIFs, invisible GIFs, and 1-by1 GIFs) are smaller than cookies and
tell the Web site server information such as the IP address and
browser type related to the visitor's computer. Tags may be placed
both on online advertisements that bring people to the site and on
different pages of the site. Such tags indicate how many times a
page is opened and which information is consulted.
- "Navigational data" (log files, server logs, and
clickstream data) are used for system management, to improve the
content of the site, market research purposes, and to communicate
information to visitors.
- Some of our business partners (e.g., advertisers) use
cookies on our site. We have no access to or control over these
- Web beacons Our Web pages contain electronic images known
as Web beacons (sometimes called single-pixel gifs) and are used
along with cookies to compile aggregated statistics to analyze how
our site is used and may be used in some of our emails to let us
know which emails and links have been opened by recipients. This
allows us to gauge the effectiveness of our customer communications
and marketing campaigns.
Using and disclosing your personal information
We will share your personal information with
third parties only in the ways that are described in this privacy
policy. We do not sell your personal information to third parties.
- Personal information collected will be used for the
following primary purpose:
- For the purposes for which it was collected (as advised
on the website).
- To maintain our relationship with an individual.
- To fulfill obligations under any sale and purchase
contract and/or any other contract between the individual and
- To render services related to 2PAY business such as
after sales services and enquiries.
- To provide information about products, to provide
marketing materials, events, special offers, competitions and
promotions via any medium including mail, telephone and
commercial electronic messages (SMS (Short Message Service), MMS
(Multimedia Messaging Service), IM (Instant Messaging), email) or
any other form of electronic, emerging, digital or conventional
- To provide you with newsletters via mail and electronic
newsletters (e-newsletters) via commercial electronic messages.
Out of respect for your privacy, you may choose to stop receiving
our newsletter or marketing emails by following the unsubscribe
instructions included in these emails, accessing the email
preferences in your account settings page or you can contact us
on our contact
- To obtain opinions or comments about products and/or
- To record statistical data for marketing analysis.
- We do not sell your personal information to third
- For the purpose described above, information may be shared
with 2PAY group companies either in Australia or overseas or
2PAY's promotional partners. Also, in order to operate the web
site or deliver a service, personal information may also be shared
with a service provider or other non-2PAY company or
professional. These companies are authorized to use your personal
information only as necessary to provide these services to us.
- 2PAY recognises the trust with which individuals
provide personal information, and such information will not be used
or disclosed for any other purposes without consent, except in
exceptional cases when disclosure may be required by law such as to
comply with a subpoena or is necessary to protect the rights or
property of 2PAY, any 2PAY group company, or any member of
the public, or to lessen a serious threat to a person's health or
- Our Web site offers publicly accessible blogs or community
forums. You should be aware that any information you provide in
these areas may be read, collected, and used by others who access
them. To request removal of your personal information from our blog
or community forum, contact us on our contact page. In some cases, we may
not be able to remove your personal information, in which case we
will let you know if we are unable to do so and why.
- We may provide your personal information to companies that
provide services to help us with our business activities such as
shipping your order or offering customer service. These companies
are authorized to use your personal information only as necessary
to provide these services to us.
Contact by 2PAY
- 2Pay may contact individuals via telephone, SMS (Short
Message Service), MMS (Multimedia Messaging Service), IM (Instant
Messaging), email, post or any other form of electronic, emerging,
digital or conventional communications channel using the
information provided in order to contact individuals in respect of
the primary purposes for collection of personal information as
- 2PAY does not send advertising or marketing information
without obtaining prior consent. If an individual receives
communications from 2PAY which they do not wish to receive,
they may remove their name from the database either by utilising
the functional unsubscribe facility (if the communication is via
commercial electronic message) or by contacting 2PAY via our contact page.
Please allow up to 30 days for this request to be processed.
Individual's right of access
- Individuals have the right to review the information that
may be recorded on the 2PAY database. Information may be
reviewed by contacting 2PAY via our contact page. Please allow up to 30
days for this request to be processed.
Changing and deleting the information we have about you
- Information contained on the database may be amended by
contacting 2PAY via our contact page. Please allow up to 30
days days for this request to be processed.
- In the same way, a request may be made to delete personal
information, and all reasonable steps to delete the information
will be made, except where it is required for legal reasons.
Deletion of information may result in 2PAY being unable to
provide you with upcoming promotion, competition, event or product
information and/or provide certain goods or services including
after sales services.
Storage and security of personal information
- 2PAY will endeavour to take all reasonable steps to
keep secure any personal information recorded, and to keep this
information accurate and up to date. The information is stored on
secure servers that are protected in controlled facilities.
- In some cases these facilities may be overseas. 2PAY
employees and data processors are obliged to respect the
confidentiality of any personal information held by 2PAY.
However, security of communications over the Internet cannot be
guaranteed, and therefore absolute assurance that information will
be secure at all times cannot be given. 2PAY will not be held
responsible for events arising from unauthorised access to personal
2PAY and links to other web sites
- The 2PAY website may, from time to time, contain links
to the websites of other organisations which may be of interest to
you. Linked websites are responsible for their own privacy
practices and you should check those websites for their respective
privacy statements. 2PAY is not responsible for the conduct of
companies linked to the 2PAY web site.
- Our Web site includes Social Media Features, such as the
Facebook Like button [and Widgets, such as the Share this button or
interactive mini-programs that run on our site]. These Features may
collect your IP address, which page you are visiting on our site,
and may set a cookie to enable the Feature to function properly.
Social Media Features and Widgets are either hosted by a third
party or hosted directly on our Site. Your interactions with these
- We will retain your information for as long as your account
is active or as needed to provide you services. If you wish to
cancel your account or request that we no longer use your
information to provide you services contact us at email@example.com. We
will retain and use your information as necessary to comply with
our legal obligations, resolve disputes, and enforce our
Problems or queries
complaints may be directed to 2PAY by contacting via our contact page.
Please allow up to 30 days for requests to be processed.
Changes in this Privacy Statement
those changes to this privacy statement, the home page, and other
places we deem appropriate so that you are aware of what
information we collect, how we use it, and under what
circumstances, if any, we disclose it prior to the change becoming
effective. We encourage you to periodically review this page for
the latest information on our privacy practices.